Energy

Energy companies have schemes and tariffs to help you in hard times. Contacting your energy company is the best way to find out what's out there but Bill has made it easy for you to find out what support your energy supplier has to offer.

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Energy Supplier schemes and tariffs

Simply click on your energy company in the list below and check what schemes and tariffs are available. Don't worry, Bill has checked them out and all the info is up to date as of October 2020.

British Gas
Warm Home Discount

Over Winter, British Gas have a Warm Home Discount Scheme which offers a one-off payment of £140 towards the energy bills of those who need it most in England, Scotland and Wales.

Please note that the Warm Home Discount is awarded on a “first come, first serve” basis, and that British Gas reserves the right to close the scheme when the number of discounts that can be paid has been reached.

Assistance and Advice

British Gas offers support and advice for customers struggling to cope with their bills.

  • Free energy efficiency advice – 0800 072 8629 or visit the link below
  • Nominee scheme – someone else can receive your bills if you’re going to be away for a while.
  • Alternative payment methods e.g. tariff or meter switches, Fuel Direct scheme or instalment plans – to help you manage your payment.
Charitable Trust

British Gas funds the independent charity, British Gas Energy Trust which incorporates the Scottish Gas Energy Trust.

The Trust helps families and individuals experiencing hardship who are struggling with gas and electricity debts by awarding grants to clear those debts. You do not have to be a British Gas customer to be able to apply, but you must:

  • Live in England, Scotland or Wales;
  • Not have received a grant from the British Gas Energy Trust within the last 2 years;
  • Be seeking a grant to clear an outstanding debt on a current or open gas, electricity or dual fuel energy account in your name or be a member of that household, the energy account must relate to your main residence;
  • You have electric and/or gas debt;
  • You do not have savings above £5,000; and
  • You have received help from a money advice agency
Priority Service Register

You can apply to their Priority Services Register which is completely free and allows you to access extra help both in emergencies and general life. To find out more about the Priority Services Register, visit Bill’s page.

Bulb Energy
Priority Services

You can apply to their Priority Services Register which is completely free and allows you to access extra help both in emergencies and general life. To find out more about the Priority Services Register, visit Bill’s page.

Fuel Direct

If you are on certain benefits, you can use your benefits to pay off your energy debt through this government scheme.

The Department of Work and Pensions would take a set amount from your benefits each week to pay both your debt and ongoing costs so that you would not even have to think about it.

You can apply to join the scheme through either Jobcentre or your pension centre if you are on any of the following:

  • Universal Credit
  • Jobseeker’s Allowance
  • Employment and Support Allowance
  • Income Support
  • Pension Credit
Warm Home Discount

Warm Home Discount is a government-led scheme aimed at people living in, or at risk of, fuel poverty over the winter period. There are a number of ways the scheme can offer support, including rebates.

In 2021 it involves a one-off payment of £140 towards your energy costs if you are eligible. Please note that it is a “first-come, first-serve” basis so is not always available.

Bulb Energy Fund

The Bulb Energy Fund offers financial support to you if you’re struggling with your energy costs. It is run by Citizens Advice Plymouth, who specialise in supporting those with energy debt. The Energy Fund can offer you a grant of £140 and also advise you on managing debt and saving energy, as well as a benefits check to maximise your income.

To be eligible, you or someone you live with would need to have a disability or long term health problem and would also pay for energy by a meter.

Please note that you won’t be able to get a grant if you’ve received the Warm Home Discount.

E.ON
E.ON Energy Fund

The E.ON Energy Fund has been set up to help you if you are struggling to pay their bills. The Fund can help pay for current or final E.ON energy bill arrears.

It can also help you with replacement household items such as cookers, fridges, fridge-freezers and washing machines; and to replace and repair gas, calor gas and oil boilers. Unfortunately it cannot support with replacement radiators.

To apply to the E.ON Energy Fund for a boiler you must be the homeowner. Before applying, please check if you are eligible for help under the Energy Company Obligation (ECO) Scheme before applying.

  • You can find out whether you are eligible for help through the ECO Scheme by visiting eonenergy.com/heating
  • If you are eligible for help through the ECO Scheme, we are unable to help you with a boiler replacement/repair through the E.ON Energy Fund.

If you are able to access the internet, then you can also apply for an e-learning voucher, for you to or anyone else in the household. E-learning can give you the opportunity to develop a wide range of career skills.

Extra Help - Priority Services

E.ON have a free Priority Services Register, which can help you if you have special requirements or circumstances.

You can apply to their Priority Services Register which is completely free and allows you to access extra help both in emergencies and general life. To find out more about the Priority Services Register, visit Bill’s page.

Warm Home Discount

Warm Home Discount is a government-led scheme aimed at people living in, or at risk of, fuel poverty over the winter period. There are a number of ways the scheme can offer support, including rebates.

It typically involves a one-off payment towards your energy costs if you are eligible. Please note that it is a “first-come, first-serve” basis so is not always available.

Fuel Direct / Third Party Deductions

If you are on certain benefits, you can use your benefits to pay off your energy debt through this government scheme.

The Department of Work and Pensions would take a set amount from your benefits each week to pay both your debt and ongoing costs so that you would not even have to think about it.

You can apply to join the scheme through EDF if you are on any of the following:

  • Universal Credit
  • Jobseeker’s Allowance
  • Employment and Support Allowance
  • Income Support
  • Pension Credit.
Affordable Warmth Scheme

This is a government-led eco scheme that helps you heat your home in an energy-efficient way. It allows you to spend less on your monthly bills and support being friendlier to the environment too.

If you are eligible, the scheme can include a new boiler, as well as free cavity wall and loft insulation. To be eligible, you or someone living at the property would need to receive certain benefits which are listed on the following link.

EDF
Warm Home Discount Scheme

Warm Home Discount is a government-led scheme aimed at people living in, or at risk of, fuel poverty over the winter period. There are a number of ways the scheme can offer support, including rebates.

In 2021 it involves a one-off payment of £140 towards your energy costs if you are eligible. Please note that it is a “first-come, first-serve” basis so is not always available.

If you are not eligible for the Warm Home Discount, you may still qualify through EDF Support Plus if you have a low income or receive certain means-tested benefits

EDF Customer Support Fund

The Customer Support Fund awards grants to you if you are in a vulnerable situation. It helps to clear domestic gas and/or electricity debts and to help you remain debt-free.

It can also offer help to provide essential energy-efficient white goods. Please contact EDF to see how they can help you.

Priority Services

You can apply to their Priority Services Register which is completely free and allows you to access extra help both in emergencies and general life. To find out more about the Priority Services Register, visit Bill’s page.

Debt Helpline

If you’re struggling with energy bills and debt in general and are an EDF customer, you can receive independent advice from this service. It is run by Citizens Advice Plymouth, and they can also support you to complete applictions for the EDF Customer Support Fund.

Benefit Entitlement Check Helpline

EDF work with IncomeMAX to provide you as a customer with a Benefit Entitlement Check to make sure you are claiming the right welfare benefits and tax credits you are entitled to.

Fuel Direct / Third Party Deductions

If you are on certain benefits, you can use your benefits to pay off your energy debt through this government scheme.

The Department of Work and Pensions would take a set amount from your benefits each week to pay both your debt and ongoing costs so that you would not even have to think about it.

You can apply to join the scheme through EDF if you:

  • have an EDF energy account
  • owe us £71 or more in debt
  • can’t pay by Direct Debit or can’t have a prepayment meter.

You also need to be on at least one of these benefits:

  • Universal Credit
  • Jobseeker’s Allowance
  • Employment and Support Allowance
  • Income Support
  • Pension Credit
NPower
Npower Energy Fund

If you are an npower customer and struggling to pay your bills, you can apply to the Fund for asssitance. Help provided can be towards arrears of domestic gas/ electricity charges owed to npower, and can also help replace white goods, such as cookers, washing machines and fridge freezers.

If you are eligible, you can use the same application form to apply to other schemes administered by Charis Grants. These are: British Gas Energy Trust, EDF Energy Trust, South East Water’s Helping Hand scheme and the Anglian Water Assistance Fund.

Warm Home Discount Scheme

Warm Home Discount is a government-led scheme aimed at people living in, or at risk of, fuel poverty. There are a number of ways the scheme can offer support, including rebates.

In 2021 it involves a one-off payment of £140 towards your energy costs if you are eligible. Please note that it is a “first-come, first-serve” basis so is not always available.

Priority Services

You can apply to their Priority Services Register which is completely free and allows you to access extra help both in emergencies and general life. To find out more about the Priority Services Register, visit Bill’s page.

Octopus Energy
Priority Services

You can apply to their Priority Services Register which is completely free and allows you to access extra help both in emergencies and general life.

Eligibility is related to age, ill health or disability, including blindness, deafness and chronic illnesses, or if you need additional support with communication – see a full list on their website. Services include:

  • Extra help in the event of supply interruption.
  • Password scheme (to protect against bogus callers)
  • Help with reading your bill including large print, audio bill reading and Braille
  • Home visits and meter readings
  • Nominee service
Warm Home Discount

Warm Home Discount is a government-led scheme aimed at people living in, or at risk of, fuel poverty over the winter period. There are a number of ways the scheme can offer support, including rebates.

In 2021 it involves a one-off payment of £140 towards your energy costs if you are eligible. Please note that it is a “first-come, first-serve” basis so is not always available.

LEAP

Octopus Energy have helped to fund LEAP, an energy and money saving service that can help you keep warm during the colder months and reduce your energy bills by offering advice, tips, and an assessment into your situation to make sure you’re receiving all the available help.

OVO
OVO Energy Fund

If you earn less than £16,190 and are in at least £150 in debt on your gas and electricity account, you may be eligible for the OVO Energy Fund.

It is run by Citizens Advice Plymouth, and if you are successful, OVO may be able to give you a one-off payment to help clear your energy arrears.

Centre for Sustainable Energy

OVO have a partnership with the energy saving advice experts at the Centre for Sustainable Energy to help offer you free and impartial advice on how to save energy. You would just need to give your name and account details on calling.

Fuel Direct

If you are on certain benefits, you can use your benefits to pay off your energy debt through this government scheme. The Department of Work and Pensions would take a set amount from your benefits each week to pay both your debt and ongoing costs so that you would not even have to think about it.

You can apply to join the scheme through either Jobcentre or your pension centre if you are on any of the following:

  • Universal Credit
  • Jobseeker’s Allowance
  • Employment and Support Allowance
  • Income Support
  • Pension Credit.
Priority Services

You can apply to their Priority Services Register which is completely free and allows you to access extra help both in emergencies and general life. To find out more about the Priority Services Register, visit Bill’s page.

Scottish Power
Warm Home Discount Scheme

Warm Home Discount is a government-led scheme aimed at people living in, or at risk of, fuel poverty. There are a number of ways the scheme can offer support, including rebates.

In 2021 it involves a one-off payment of £140 towards your energy costs if you are eligible. Please note that it is a “first-come, first-serve” basis so is not always available.

Priority Services

You can apply to their Priority Services Register which is completely free and allows you to access extra help both in emergencies and general life. To find out more about the Priority Services Register, visit Bill’s page.

The Hardship Fund

Scottish Power have a Hardship Fund to if you are struggling to pay your gas and/or electricity arrears. The fund can help by clearing or reducing arrears on your energy account.

You could qualify for help from the Scottish Power Hardship Fund if you’re receiving

  • Income Support,
  • Job Seekers Allowance,
  • Pension Credit, or
  • Employment and Support Allowance

You could also qualify if you have a low household income, or if there are special circumstances which could make you eligible for example you have experienced an income reduction due to illness.

Helping Customers

Freephone: 0800 027 0072
Opening hours: Monday to Friday 8am – 8pm,
Saturday 8.30am – 4pm
For help paying your bills either call them or visit www.scottishpower.co.uk/helpingyou

They will take into account any debt advice provided to you and can offer a range of payment and tariff options including long term instalment plans, the Fuel Direct scheme and Prepayment meters to help you budget.

Their website offers energy efficiency tips and a free survey to help you identify measures that can be implemented that may help save energy.

Shell Energy
Priority Services

You can apply to their Priority Services Register which is completely free and allows you to access extra help both in emergencies and general life. To find out more about the Priority Services Register, visit Bill’s page.

Fuel Direct

If you are on certain benefits, you can use your benefits to pay off your energy debt through this government scheme. The Department of Work and Pensions would take a set amount from your benefits each week to pay both your debt and ongoing costs so that you would not even have to think about it.

You can apply to join the scheme through either Jobcentre or your pension centre if you are on any of the following:

  • Universal Credit
  • Jobseeker’s Allowance
  • Employment and Support Allowance
  • Income Support
  • Pension Credit
Payment Solutions

If you are struggling to pay all or part of your energy bills, Shell recommend contacting them directly to discuss what options they have to help.

The suggested payment solutions will include:

  • Agreeing a debt repayment plan as instalments
  • Agreeing a regular instalment plan for future bills and ongoing energy usage
  • Short term deferment of payment
  • Fuel Direct Scheme
  • Installation of a prepayment meter, where it is safe and reasonably practicable to do so
SSE
Priority Services and Careline

You can apply to their Priority Services Register which is completely free and allows you to access extra help both in emergencies and general life. To find out more about the Priority Services Register, visit Bill’s page.

EnergyLine

This service offers advice on energy efficiency, and how reducing your energy usage can save you money. They can also give you help and advice on any grants that may be available. To contact them, call 0800 072 7201

Warm Home Discount Scheme

Warm Home Discount is a government-led scheme aimed at people living in, or at risk of, fuel poverty over the winter period. There are a number of ways the scheme can offer support, including rebates.

In 2021 it involves a one-off payment of £140 towards your energy costs if you are eligible. Please note that it is a “first-come, first-serve” basis so is not always available.

Coronavirus Help

If you are struggling to pay your bills due to the coronavirus pandemic, SSE are asking you to contact their call centre to make sure they can provide the best support for your specific situation.

Utilita Energy
Priority Services

You can apply to their Priority Services Register which is completely free and allows you to access extra help both in emergencies and general life. To find out more about the Priority Services Register, visit Bill’s page.

Fuel Direct

If you are on certain benefits, you can use your benefits to pay off your energy debt through this government scheme. The Department of Work and Pensions would take a set amount from your benefits each week to pay both your debt and ongoing costs so that you would not even have to think about it.

You can apply to join the scheme through either Jobcentre or your pension centre if you are on any of the following:

  • Universal Credit
  • Jobseeker’s Allowance
  • Employment and Support Allowance
  • Income Support
  • Pension Credit
Warm Home Discount

Warm Home Discount is a government-led scheme aimed at people living in, or at risk of, fuel poverty over the winter period. There are a number of ways the scheme can offer support, including rebates. In 2021 it involves a one-off payment of £140 towards your energy costs if you are eligible. Please note that it is a “first-come, first-serve” basis so is not always available.

Power Up

If you use the My Utilita app, you may have access to the Power Up feature. This allows you to apply for a top up when you have run out of credit and are worried about going off supply. You can get up to £30 gas and £20 electric credit with no extra charges.

This is only a short-term solution and the charges would need to be paid back but it can help you out of an immediate situation. To be eligible, you would need to have no debt on your account and -£6.00 credit.

British Gas
Warm Home Discount

Over Winter, British Gas have a Warm Home Discount Scheme which offers a one-off payment of £140 towards the energy bills of those who need it most in England, Scotland and Wales.

Please note that the Warm Home Discount is awarded on a “first come, first serve” basis, and that British Gas reserves the right to close the scheme when the number of discounts that can be paid has been reached.

Assistance and Advice

British Gas offers support and advice for customers struggling to cope with their bills.

  • Free energy efficiency advice – 0800 072 8629 or visit the link below
  • Nominee scheme – someone else can receive your bills if you’re going to be away for a while.
  • Alternative payment methods e.g. tariff or meter switches, Fuel Direct scheme or instalment plans – to help you manage your payment.
Charitable Trust

British Gas funds the independent charity, British Gas Energy Trust which incorporates the Scottish Gas Energy Trust.

The Trust helps families and individuals experiencing hardship who are struggling with gas and electricity debts by awarding grants to clear those debts. You do not have to be a British Gas customer to be able to apply, but you must:

  • Live in England, Scotland or Wales;
  • Not have received a grant from the British Gas Energy Trust within the last 2 years;
  • Be seeking a grant to clear an outstanding debt on a current or open gas, electricity or dual fuel energy account in your name or be a member of that household, the energy account must relate to your main residence;
  • You have electric and/or gas debt;
  • You do not have savings above £5,000; and
  • You have received help from a money advice agency
Priority Service Register

You can apply to their Priority Services Register which is completely free and allows you to access extra help both in emergencies and general life. To find out more about the Priority Services Register, visit Bill’s page.

Bulb Energy
Priority Services

You can apply to their Priority Services Register which is completely free and allows you to access extra help both in emergencies and general life. To find out more about the Priority Services Register, visit Bill’s page.

Fuel Direct

If you are on certain benefits, you can use your benefits to pay off your energy debt through this government scheme.

The Department of Work and Pensions would take a set amount from your benefits each week to pay both your debt and ongoing costs so that you would not even have to think about it.

You can apply to join the scheme through either Jobcentre or your pension centre if you are on any of the following:

  • Universal Credit
  • Jobseeker’s Allowance
  • Employment and Support Allowance
  • Income Support
  • Pension Credit
Warm Home Discount

Warm Home Discount is a government-led scheme aimed at people living in, or at risk of, fuel poverty over the winter period. There are a number of ways the scheme can offer support, including rebates.

In 2021 it involves a one-off payment of £140 towards your energy costs if you are eligible. Please note that it is a “first-come, first-serve” basis so is not always available.

Bulb Energy Fund

The Bulb Energy Fund offers financial support to you if you’re struggling with your energy costs. It is run by Citizens Advice Plymouth, who specialise in supporting those with energy debt. The Energy Fund can offer you a grant of £140 and also advise you on managing debt and saving energy, as well as a benefits check to maximise your income.

To be eligible, you or someone you live with would need to have a disability or long term health problem and would also pay for energy by a meter.

Please note that you won’t be able to get a grant if you’ve received the Warm Home Discount.

E.ON
E.ON Energy Fund

The E.ON Energy Fund has been set up to help you if you are struggling to pay their bills. The Fund can help pay for current or final E.ON energy bill arrears.

It can also help you with replacement household items such as cookers, fridges, fridge-freezers and washing machines; and to replace and repair gas, calor gas and oil boilers. Unfortunately it cannot support with replacement radiators.

To apply to the E.ON Energy Fund for a boiler you must be the homeowner. Before applying, please check if you are eligible for help under the Energy Company Obligation (ECO) Scheme before applying.

  • You can find out whether you are eligible for help through the ECO Scheme by visiting eonenergy.com/heating
  • If you are eligible for help through the ECO Scheme, we are unable to help you with a boiler replacement/repair through the E.ON Energy Fund.

If you are able to access the internet, then you can also apply for an e-learning voucher, for you to or anyone else in the household. E-learning can give you the opportunity to develop a wide range of career skills.

Extra Help - Priority Services

E.ON have a free Priority Services Register, which can help you if you have special requirements or circumstances.

You can apply to their Priority Services Register which is completely free and allows you to access extra help both in emergencies and general life. To find out more about the Priority Services Register, visit Bill’s page.

Warm Home Discount

Warm Home Discount is a government-led scheme aimed at people living in, or at risk of, fuel poverty over the winter period. There are a number of ways the scheme can offer support, including rebates.

It typically involves a one-off payment towards your energy costs if you are eligible. Please note that it is a “first-come, first-serve” basis so is not always available.

Fuel Direct / Third Party Deductions

If you are on certain benefits, you can use your benefits to pay off your energy debt through this government scheme.

The Department of Work and Pensions would take a set amount from your benefits each week to pay both your debt and ongoing costs so that you would not even have to think about it.

You can apply to join the scheme through EDF if you are on any of the following:

  • Universal Credit
  • Jobseeker’s Allowance
  • Employment and Support Allowance
  • Income Support
  • Pension Credit.
Affordable Warmth Scheme

This is a government-led eco scheme that helps you heat your home in an energy-efficient way. It allows you to spend less on your monthly bills and support being friendlier to the environment too.

If you are eligible, the scheme can include a new boiler, as well as free cavity wall and loft insulation. To be eligible, you or someone living at the property would need to receive certain benefits which are listed on the following link.

EDF
Warm Home Discount Scheme

Warm Home Discount is a government-led scheme aimed at people living in, or at risk of, fuel poverty over the winter period. There are a number of ways the scheme can offer support, including rebates.

In 2021 it involves a one-off payment of £140 towards your energy costs if you are eligible. Please note that it is a “first-come, first-serve” basis so is not always available.

If you are not eligible for the Warm Home Discount, you may still qualify through EDF Support Plus if you have a low income or receive certain means-tested benefits

EDF Customer Support Fund

The Customer Support Fund awards grants to you if you are in a vulnerable situation. It helps to clear domestic gas and/or electricity debts and to help you remain debt-free.

It can also offer help to provide essential energy-efficient white goods. Please contact EDF to see how they can help you.

Priority Services

You can apply to their Priority Services Register which is completely free and allows you to access extra help both in emergencies and general life. To find out more about the Priority Services Register, visit Bill’s page.

Debt Helpline

If you’re struggling with energy bills and debt in general and are an EDF customer, you can receive independent advice from this service. It is run by Citizens Advice Plymouth, and they can also support you to complete applictions for the EDF Customer Support Fund.

Benefit Entitlement Check Helpline

EDF work with IncomeMAX to provide you as a customer with a Benefit Entitlement Check to make sure you are claiming the right welfare benefits and tax credits you are entitled to.

Fuel Direct / Third Party Deductions

If you are on certain benefits, you can use your benefits to pay off your energy debt through this government scheme.

The Department of Work and Pensions would take a set amount from your benefits each week to pay both your debt and ongoing costs so that you would not even have to think about it.

You can apply to join the scheme through EDF if you:

  • have an EDF energy account
  • owe us £71 or more in debt
  • can’t pay by Direct Debit or can’t have a prepayment meter.

You also need to be on at least one of these benefits:

  • Universal Credit
  • Jobseeker’s Allowance
  • Employment and Support Allowance
  • Income Support
  • Pension Credit
NPower
Npower Energy Fund

If you are an npower customer and struggling to pay your bills, you can apply to the Fund for asssitance. Help provided can be towards arrears of domestic gas/ electricity charges owed to npower, and can also help replace white goods, such as cookers, washing machines and fridge freezers.

If you are eligible, you can use the same application form to apply to other schemes administered by Charis Grants. These are: British Gas Energy Trust, EDF Energy Trust, South East Water’s Helping Hand scheme and the Anglian Water Assistance Fund.

Warm Home Discount Scheme

Warm Home Discount is a government-led scheme aimed at people living in, or at risk of, fuel poverty. There are a number of ways the scheme can offer support, including rebates.

In 2021 it involves a one-off payment of £140 towards your energy costs if you are eligible. Please note that it is a “first-come, first-serve” basis so is not always available.

Priority Services

You can apply to their Priority Services Register which is completely free and allows you to access extra help both in emergencies and general life. To find out more about the Priority Services Register, visit Bill’s page.

Octopus Energy
Priority Services

You can apply to their Priority Services Register which is completely free and allows you to access extra help both in emergencies and general life.

Eligibility is related to age, ill health or disability, including blindness, deafness and chronic illnesses, or if you need additional support with communication – see a full list on their website. Services include:

  • Extra help in the event of supply interruption.
  • Password scheme (to protect against bogus callers)
  • Help with reading your bill including large print, audio bill reading and Braille
  • Home visits and meter readings
  • Nominee service
Warm Home Discount

Warm Home Discount is a government-led scheme aimed at people living in, or at risk of, fuel poverty over the winter period. There are a number of ways the scheme can offer support, including rebates.

In 2021 it involves a one-off payment of £140 towards your energy costs if you are eligible. Please note that it is a “first-come, first-serve” basis so is not always available.

LEAP

Octopus Energy have helped to fund LEAP, an energy and money saving service that can help you keep warm during the colder months and reduce your energy bills by offering advice, tips, and an assessment into your situation to make sure you’re receiving all the available help.

OVO
OVO Energy Fund

If you earn less than £16,190 and are in at least £150 in debt on your gas and electricity account, you may be eligible for the OVO Energy Fund.

It is run by Citizens Advice Plymouth, and if you are successful, OVO may be able to give you a one-off payment to help clear your energy arrears.

Centre for Sustainable Energy

OVO have a partnership with the energy saving advice experts at the Centre for Sustainable Energy to help offer you free and impartial advice on how to save energy. You would just need to give your name and account details on calling.

Fuel Direct

If you are on certain benefits, you can use your benefits to pay off your energy debt through this government scheme. The Department of Work and Pensions would take a set amount from your benefits each week to pay both your debt and ongoing costs so that you would not even have to think about it.

You can apply to join the scheme through either Jobcentre or your pension centre if you are on any of the following:

  • Universal Credit
  • Jobseeker’s Allowance
  • Employment and Support Allowance
  • Income Support
  • Pension Credit.
Priority Services

You can apply to their Priority Services Register which is completely free and allows you to access extra help both in emergencies and general life. To find out more about the Priority Services Register, visit Bill’s page.

Scottish Power
Warm Home Discount Scheme

Warm Home Discount is a government-led scheme aimed at people living in, or at risk of, fuel poverty. There are a number of ways the scheme can offer support, including rebates.

In 2021 it involves a one-off payment of £140 towards your energy costs if you are eligible. Please note that it is a “first-come, first-serve” basis so is not always available.

Priority Services

You can apply to their Priority Services Register which is completely free and allows you to access extra help both in emergencies and general life. To find out more about the Priority Services Register, visit Bill’s page.

The Hardship Fund

Scottish Power have a Hardship Fund to if you are struggling to pay your gas and/or electricity arrears. The fund can help by clearing or reducing arrears on your energy account.

You could qualify for help from the Scottish Power Hardship Fund if you’re receiving

  • Income Support,
  • Job Seekers Allowance,
  • Pension Credit, or
  • Employment and Support Allowance

You could also qualify if you have a low household income, or if there are special circumstances which could make you eligible for example you have experienced an income reduction due to illness.

Helping Customers

Freephone: 0800 027 0072
Opening hours: Monday to Friday 8am – 8pm,
Saturday 8.30am – 4pm
For help paying your bills either call them or visit www.scottishpower.co.uk/helpingyou

They will take into account any debt advice provided to you and can offer a range of payment and tariff options including long term instalment plans, the Fuel Direct scheme and Prepayment meters to help you budget.

Their website offers energy efficiency tips and a free survey to help you identify measures that can be implemented that may help save energy.

Shell Energy
Priority Services

You can apply to their Priority Services Register which is completely free and allows you to access extra help both in emergencies and general life. To find out more about the Priority Services Register, visit Bill’s page.

Fuel Direct

If you are on certain benefits, you can use your benefits to pay off your energy debt through this government scheme. The Department of Work and Pensions would take a set amount from your benefits each week to pay both your debt and ongoing costs so that you would not even have to think about it.

You can apply to join the scheme through either Jobcentre or your pension centre if you are on any of the following:

  • Universal Credit
  • Jobseeker’s Allowance
  • Employment and Support Allowance
  • Income Support
  • Pension Credit
Payment Solutions

If you are struggling to pay all or part of your energy bills, Shell recommend contacting them directly to discuss what options they have to help.

The suggested payment solutions will include:

  • Agreeing a debt repayment plan as instalments
  • Agreeing a regular instalment plan for future bills and ongoing energy usage
  • Short term deferment of payment
  • Fuel Direct Scheme
  • Installation of a prepayment meter, where it is safe and reasonably practicable to do so
SSE
Priority Services and Careline

You can apply to their Priority Services Register which is completely free and allows you to access extra help both in emergencies and general life. To find out more about the Priority Services Register, visit Bill’s page.

EnergyLine

This service offers advice on energy efficiency, and how reducing your energy usage can save you money. They can also give you help and advice on any grants that may be available. To contact them, call 0800 072 7201

Warm Home Discount Scheme

Warm Home Discount is a government-led scheme aimed at people living in, or at risk of, fuel poverty over the winter period. There are a number of ways the scheme can offer support, including rebates.

In 2021 it involves a one-off payment of £140 towards your energy costs if you are eligible. Please note that it is a “first-come, first-serve” basis so is not always available.

Coronavirus Help

If you are struggling to pay your bills due to the coronavirus pandemic, SSE are asking you to contact their call centre to make sure they can provide the best support for your specific situation.

Utilita Energy
Priority Services

You can apply to their Priority Services Register which is completely free and allows you to access extra help both in emergencies and general life. To find out more about the Priority Services Register, visit Bill’s page.

Fuel Direct

If you are on certain benefits, you can use your benefits to pay off your energy debt through this government scheme. The Department of Work and Pensions would take a set amount from your benefits each week to pay both your debt and ongoing costs so that you would not even have to think about it.

You can apply to join the scheme through either Jobcentre or your pension centre if you are on any of the following:

  • Universal Credit
  • Jobseeker’s Allowance
  • Employment and Support Allowance
  • Income Support
  • Pension Credit
Warm Home Discount

Warm Home Discount is a government-led scheme aimed at people living in, or at risk of, fuel poverty over the winter period. There are a number of ways the scheme can offer support, including rebates. In 2021 it involves a one-off payment of £140 towards your energy costs if you are eligible. Please note that it is a “first-come, first-serve” basis so is not always available.

Power Up

If you use the My Utilita app, you may have access to the Power Up feature. This allows you to apply for a top up when you have run out of credit and are worried about going off supply. You can get up to £30 gas and £20 electric credit with no extra charges.

This is only a short-term solution and the charges would need to be paid back but it can help you out of an immediate situation. To be eligible, you would need to have no debt on your account and -£6.00 credit.

Frosty Bill

Bill's Top Tip

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Having problems with your energy supply?

Unfortunately we are unable to help with supply problems, you will need to contact your supplier directly.

Emergency fuel vouchers

Bill knows that keeping your pre-payment meter topped up can be hard, there is support to help you when its tough. Emergency fuel vouchers give your meter a boost while you get back on your feet. Contact your supplier right away and ask them for help.

Miya, 2019

Ask Bill helped me find the support my energy company provided. And I'm now signed up to the Priority Services Register.

Miya, 2019
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